Terms of service

OVERVIEW

Welcome to Aussie Grace Melbourne.

This website is operated by Aussie Grace Melbourne. Throughout the site, the terms "we", "us" and "our" refer to Aussie Grace Melbourne.

Aussie Grace Melbourne offers this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and our other applicable policies.

By visiting our website or purchasing products from us, you agree to these Terms of Service. Please read them carefully before using our website.

These terms apply to all visitors and customers, including browsers and purchasers.

We reserve the right to update these Terms of Service by publishing revisions on our website. Changes will not retrospectively remove rights you have under applicable consumer law.

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree not to use our website or products for unlawful or unauthorised purposes.

You must not transmit viruses, malicious software or other harmful code through our website.

We may restrict access to our services where these terms are violated, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, incorrect payment information or product unavailability.

If an order is cancelled after payment, we will issue an appropriate refund.

You agree not to reproduce, duplicate, copy, sell or exploit any part of our website without our prior written permission.

Your use of our website must comply with applicable laws and regulations.

SECTION 3 – ACCURACY OF INFORMATION

We aim to provide accurate, complete and up-to-date information across our website.

However, occasional errors or omissions may occur in product descriptions, pricing, availability or other website content.

We reserve the right to correct inaccuracies and update information when necessary.

Nothing in this section excludes your rights under applicable consumer protection laws.

SECTION 4 – PRODUCTS AND PRICING

All product prices are displayed in the currency indicated on our website or at checkout.

Prices may change without prior notice. Any changes will not affect orders that have already been accepted, except as permitted by applicable law.

We make reasonable efforts to display product colours, images and details accurately.

However, colours may appear slightly different depending on your device and display settings.

Product availability may vary, and certain products may be offered in limited quantities.

We reserve the right to discontinue products or update our collections.

SECTION 5 – ORDERS AND PAYMENTS

When placing an order, you agree to provide accurate and complete billing, shipping and contact information.

After placing an order, you will receive an order confirmation by email.

An order confirmation acknowledges receipt of your order. We may decline an order for a legitimate reason, including suspected fraud, payment failure or stock unavailability.

If we cannot fulfil an accepted order, we will contact you and provide the remedies required by applicable law.

Payments are processed through the payment methods available at checkout.

We do not intentionally store complete payment card details on our website.

SECTION 6 – SHIPPING AND DELIVERY

Aussie Grace Melbourne operates as an online fashion retailer.

Orders may be fulfilled and shipped directly by our international suppliers and fulfilment partners, including partners located in China.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs processing and other circumstances.

Applicable shipping charges and estimated delivery information are provided through our website or checkout.

Customers are responsible for providing accurate shipping information.

If an order is delayed, lost or not delivered, we will assess the circumstances and provide assistance and remedies in accordance with applicable consumer law.

International orders may be subject to customs duties, import taxes or other charges, where applicable. Any such charges payable by the customer will be disclosed where required by law.

For additional information, please refer to our Shipping Policy.

SECTION 7 – RETURNS, REFUNDS AND EXCHANGES

We want you to feel confident when shopping with Aussie Grace Melbourne.

Returns, refunds and exchanges are handled in accordance with our published Return Policy and applicable consumer protection laws.

Eligibility for change-of-mind returns may depend on the conditions set out in our Return Policy.

Nothing in our policies excludes, restricts or modifies your rights under the Australian Consumer Law or other applicable mandatory consumer protection legislation.

Under the Australian Consumer Law, customers may be entitled to a repair, replacement or refund where goods fail to meet applicable consumer guarantees.

For further details, please refer to our Return & Refund Policy or contact us at info@aussiegrace.com.

SECTION 8 – AUSTRALIAN CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any voluntary returns or refund arrangements offered by Aussie Grace Melbourne.

SECTION 9 – ACCOUNT AND BILLING INFORMATION

You agree to provide accurate and current information when making purchases through our website.

We may limit or cancel orders where reasonably necessary to prevent fraudulent activity, unauthorised resale or misuse of our services.

If your order is affected, we will attempt to notify you using the contact details provided during checkout.

You are responsible for ensuring that your email address, shipping address and other relevant information are correct.

SECTION 10 – THIRD-PARTY SERVICES AND TOOLS

Our website may contain services, applications or tools provided by third parties.

These may include payment processors, shipping providers, analytics services and other integrations.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites or services except where responsibility cannot legally be excluded.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to external websites.

These websites are not necessarily affiliated with Aussie Grace Melbourne.

We encourage customers to review the terms and privacy policies of external websites before providing personal information or completing transactions.

We do not endorse or guarantee the accuracy of third-party website content solely by linking to it.

SECTION 12 – CUSTOMER FEEDBACK AND SUBMISSIONS

We welcome customer reviews, comments, suggestions and feedback.

By submitting content to us, you confirm that you have the right to share it and that it does not violate the rights of others.

Where you provide content for publication, you grant us a non-exclusive licence to use, reproduce and display that content for relevant business purposes, subject to applicable privacy and consumer laws.

We reserve the right to moderate or remove submissions that are unlawful, abusive, misleading, fraudulent or otherwise inappropriate.

We will not knowingly misrepresent customer reviews or testimonials.

SECTION 13 – PERSONAL INFORMATION AND PRIVACY

Your privacy is important to Aussie Grace Melbourne.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy legislation.

Information may be collected to process orders, arrange deliveries, provide customer support and operate our online store.

For further details about how we collect, use and protect personal information, please refer to our Privacy Policy.

SECTION 14 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions.

These may relate to product descriptions, prices, promotions, availability or delivery estimates.

We reserve the right to correct these errors and update website information.

Where an error affects an order already placed, we will handle the situation fairly and in accordance with applicable consumer laws.

SECTION 15 – PROHIBITED USES

You may not use our website:

• For unlawful or fraudulent activities.

• To infringe intellectual property rights.

• To transmit malicious software or harmful code.

• To collect personal information without authorisation.

• To engage in harassment, discrimination or abusive behaviour.

• To interfere with website security or functionality.

• To impersonate another person or provide misleading information.

• To conduct unauthorised scraping, automated data collection or commercial exploitation.

We may restrict or terminate access to our website where these conditions are violated, subject to applicable law.

SECTION 16 – INTELLECTUAL PROPERTY

Unless otherwise stated, the text, graphics, branding, website design and other original content displayed on our website are owned by or licensed to Aussie Grace Melbourne.

You may not reproduce, distribute or commercially exploit protected website content without appropriate permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 17 – DISCLAIMER AND LIMITATION OF LIABILITY

We aim to provide a secure, accessible and reliable online shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, technical issues or temporary outages.

To the extent permitted by law, Aussie Grace Melbourne is not liable for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service limits or excludes liability or consumer rights that cannot lawfully be limited or excluded, including applicable guarantees under the Australian Consumer Law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Aussie Grace Melbourne against reasonable losses arising directly from your unlawful use of our website or deliberate infringement of third-party rights.

This provision does not apply to the extent that losses are caused or contributed to by our own conduct, or where its application would be unlawful or unfair under applicable consumer law.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary.

The remaining provisions will continue in effect, where legally permissible.

SECTION 20 – TERMINATION

These Terms of Service remain effective unless terminated by you or by us.

You may stop using our website at any time.

We may suspend or terminate access where there is a legitimate reason, including material breaches of these terms or unlawful activity.

Termination will not affect obligations or rights that arose before termination, including statutory consumer rights.

SECTION 21 – ENTIRE AGREEMENT

These Terms of Service, together with our applicable policies, constitute the agreement governing your use of our website.

They supersede previous versions of our website terms to the extent permitted by applicable law.

Nothing in these terms excludes mandatory consumer protections.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that apply to customers in their country or jurisdiction.

For customers in Australia, nothing in these terms excludes or limits rights under the Australian Consumer Law.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our business, website, services or legal requirements.

The latest version will be available on this page.

Changes will take effect when published unless otherwise stated, subject to applicable law.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms of Service, your order or our policies, please contact us.

Aussie Grace Melbourne

Email: info@aussiegrace.com

Website: www.aussiegrace.com

We aim to provide helpful and professional customer support for all enquiries.