Shipping Policy
At Aussie Grace Melbourne, we believe shopping for beautiful fashion should be simple, enjoyable and stress-free. That's why we aim to make our ordering and delivery process as smooth and transparent as possible.
From the moment you place your order to the day it arrives at your doorstep, we're here to help every step of the way.
ORDER PROCESSING & DELIVERY TIMES
We work hard to ensure your order is prepared and dispatched as quickly as possible.
Our estimated delivery times are as follows:
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Order Processing: 1–3 business days
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Estimated Shipping Time: 8–12 business days
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Total Estimated Delivery Time: 9–15 business days
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note that delivery times are estimates and may occasionally vary due to high order volumes, customs processing, public holidays or circumstances beyond our reasonable control.
We appreciate your patience and understanding.
FREE SHIPPING ACROSS AUSTRALIA
We are pleased to offer FREE SHIPPING on all orders across Australia.
No minimum purchase required. No hidden shipping fees.
Whether you're treating yourself to a new wardrobe favourite or finding something special, we'll cover the standard shipping costs.
Simply shop your favourite styles and enjoy delivery to your doorstep at no additional shipping charge.
HOW TO PLACE AN ORDER
Ordering from Aussie Grace Melbourne is simple and secure.
Step 1 – Discover Your Favourites
Browse our collection and select the items you love. Choose your preferred size, colour and quantity before clicking "Add to Cart".
Step 2 – Review Your Shopping Cart
Once you've found everything you need, review your shopping cart to ensure all selected items and sizes are correct.
Step 3 – Enter Your Delivery Details
Proceed to checkout and carefully enter your shipping and contact information.
Please double-check your address to help avoid unnecessary delivery delays.
Step 4 – Complete Your Payment
Choose your preferred payment method from the secure options available at checkout.
Our website uses secure checkout technology to help protect your payment information.
Step 5 – Order Confirmation
Once your order has been placed successfully, you'll receive an order confirmation email with your purchase details.
ORDER PROCESSING & DISPATCH
After receiving your order, our fulfilment team begins preparing it for shipment.
We work with trusted international fulfilment partners to offer a wide selection of fashionable styles at accessible prices.
Orders may be dispatched directly from our international fulfilment facilities, including facilities located in Asia.
Once your order has been dispatched, you'll receive a shipping confirmation email containing available tracking information.
During busy periods, processing and delivery may take slightly longer than usual.
TRACK YOUR ORDER
We understand how exciting it is to wait for your new fashion favourites!
Once your order has been dispatched and tracking information becomes available, you'll receive an email with the details you need to follow its journey.
Please allow some time for your tracking information to update after dispatch, as shipping providers may need additional time to register your parcel.
If you have questions about your order's progress, our customer support team will be happy to assist.
MULTIPLE ITEMS & SEPARATE SHIPMENTS
If your order contains multiple items, they may occasionally be shipped in separate parcels.
This can happen when products are dispatched from different fulfilment facilities.
If your items arrive separately, there's no need to worry. The remaining items may still be on their way.
You will not be charged additional standard shipping fees for separate shipments within Australia.
DELIVERY DELAYS
Although we do our best to meet our estimated delivery times, occasional delays can occur.
These may result from:
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High seasonal order volumes.
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Public holidays.
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Customs processing.
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Weather conditions.
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Carrier or logistics disruptions.
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Other unforeseen circumstances.
If your order is significantly delayed or has not arrived within a reasonable period, please contact our customer support team.
We will assist you in investigating the shipment and provide an appropriate resolution in accordance with applicable consumer laws.
INCORRECT SHIPPING INFORMATION
Please ensure that your shipping address and contact information are accurate before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to assist with changes before your order is dispatched.
Once an order has entered the shipping process, address changes may no longer be possible.
If a parcel is returned due to incorrect or incomplete information provided at checkout, additional delivery charges may apply where appropriate and permitted by law.
LOST OR MISSING PARCELS
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please contact us.
Our customer support team will help investigate the situation with the shipping provider.
If your parcel is confirmed lost during transit, we will arrange an appropriate solution in accordance with applicable consumer protection laws.
QUESTIONS ABOUT YOUR ORDER?
We're always happy to help.
If you have questions about shipping, delivery times, tracking or an existing order, please don't hesitate to reach out.
Aussie Grace Melbourne
Email: info@aussiegrace.com
Website: www.aussiegrace.com
Timeless Style. Everyday Confidence.