Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will get a full refund. However, we cannot cancel the order if the product has already been processed or shipped.

Return Eligibility

We accept return of products. Customers have the right to apply for a return within 14 days after the delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Non-Returnable Items
Certain items are not eligible for return, including:

• Sale or clearance items
• Personal care products (for hygiene reasons)
• Gift cards

Notes

Custom-order or personalized items do not have a right to 14 days refund. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@aussiegrace.com

We will assess each case individually to ensure customer satisfaction.